Terms of Service

Last updated: January 16, 2026

These Terms of Service (“Terms”) govern your use of seatrum.com (the “Site”) and any purchase made through the Site. By accessing the Site or placing an order, you agree to these Terms.

1. Merchant information

The Site is operated by:
Company: Yiwu Guankai E-commerce Co., Ltd.
Address: 118 Qiushi Road, Beiyuan Subdistrict, Yiwu, Jinhua, Zhejiang 322000, China
Email: info@seatrum.com
Tel: +86 171 8918 6379
Service Hours: Mon–Fri, 9:00 AM–6:00 PM (Central Standard Time, CST)

2. Eligibility and acceptable use

You must be the age of majority in your jurisdiction to place an order. You agree not to misuse the Site, attempt unauthorized access, or violate applicable laws.

3. Product information

We try to display product information (including photos, descriptions, and specifications) as accurately as possible. However, minor differences may occur due to lighting, screen settings, or manufacturer updates.

4. Pricing, currency, taxes, and fees

  • Prices are shown in USD.

  • Taxes are included in the item price when applicable.

  • We do not add hidden handling fees at checkout.

  • Shipping fees (if any) are shown at checkout before you place your order. Please review our Shipping Policy for details.

5. Orders, payment, and order acceptance

An order is not accepted until payment is successfully processed and we confirm the order by email. We reserve the right to refuse or cancel an order in cases such as suspected fraud, pricing errors, or inventory issues. If we cancel after payment, we will issue a refund to the original payment method.

6. Shipping and delivery

Shipping areas, processing times, estimated delivery times, and special notes for oversized items are described in our Shipping Policy. Delivery timeframes are estimates and are not guarantees.

7. Cancellations and order changes

If you need to cancel or change an order, contact us as soon as possible. Once an order has entered processing or has shipped, changes may not be possible. Please review our Order Cancellation & Changes Policy.

8. Returns and refunds

Returns and refunds are governed by our Return & Refund Policy, including eligibility, return shipping responsibilities, and refund timelines. We do not charge a restocking fee (see Return & Refund Policy for details).

9. Intellectual property

All content on the Site (text, images, logos, and design) is owned by Seatrum or its licensors and may not be used without permission.

10. Disclaimers

To the maximum extent permitted by law, the Site and products are provided “as is” and “as available.” We disclaim warranties except where prohibited by law.

11. Limitation of liability

To the maximum extent permitted by law, Seatrum will not be liable for indirect, incidental, special, or consequential damages. In any event, our total liability will not exceed the amount you paid for the product(s) giving rise to the claim.

12. Governing law

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict of law principles.

13. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest version. Continued use of the Site after changes means you accept the updated Terms.

14. Contact

Questions about these Terms should be sent to info@seatrum.com.